Return Policy

Please contact Esaila Shop before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Esaila Shop and gives information relevant and the reason for complaint.


Return Conditions

You can return the product within 21 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. The product must be returned to the original packaging condition. Make sure to include contact information with the return and if possible, please provide us with a tracking number. Esaila Shop suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

Esaila Shop will make a refund of eligible returns via PayPal. The easiest way is to e-mail it to us along with a brief description of your case.


Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Esaila Shop is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer. 

On arrival, the product will be checked immediately in our warehouse, any damage to the product during transport will be handled by the customer.

If there is a Customs charges on arrival, Esaila Shop will provide the receipt to the customer as a proof and will deduct the amount from the refund amount. 


Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.


Unclaimed Packages

For packages that are not cashed at your post office within 14 days, Esaila Shop reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.


All enquiries: general@esaila.com